About us // detachable sole - mahabis

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What happened to the detachable sole?

Our original slipper design featured detachable soles that clipped on and off. After extensive research we found that many customers wanted to wear their mahabis further, and for longer, so we upgraded the sole in 2018 to meet these needs.

All mahabis now have a new sneaker-like sole that is fixed to the slipper. Not only is the new design more durable, this upgrade allowed us to re-engineer the shape of the upper, giving you an even more comfortable, ergonomic and practical slipper.

We’re always working on new designs and innovations to bring you the most comfortable slippers. On top of that we’re always listening to what our customers have to say. So if you have feedback about any of our products, we’re all ears .

Can I get replacement soles?

As of 2018 the original design (featuring detachable soles) is no longer available and we're afraid we're now sold out of the detachable soles and won't be restocking.

We’re sorry for any disappointment this may cause.

How do I attach the soles?

If you own a pair of mahabis slippers with detachable soles, you can attach them simply using the popper fastening at the heel. We suggest slipping the front of the slipper into the curved edge of the sole first, before clipping them at the back.

MAHABIS MOMENTS

mahabis classic

mahabis classic

mahabis classic

Delivery & Returns

delivery options

FREE:
standard
express:

last order dates for christmas delivery:
standard:
express:

duties & taxed info: If you’re in any of the locations below, we include the cost of duties and taxes in your order, and we take care of the custom clearance procedure so your orders arrive smoothly.

United Kingdom, EU, United States, Australia, New Zealand, Switzerland, Monaco, Czech Republic, Qatar, Saudi Arabia, Japan, Hong Kong, Singapore, South Korea.

If you have any questions regarding this, please contact our customer experience team via contact us.

delivery dates shown are based on advice from our carriers and are not guarantees.
express delivery orders need to be placed before 1 pm UK time.
express services may not be available or may take longer in outlying areas.

returns/exchange

christmas returns:

returns & refund conditions
within 30 days of receiving your mahabis, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, use our returns tool above.

your returns may be sent to a processing centre in your country, from where they will be transferred to our warehouse in the UK. once we receive your item back at our warehouse in the UK, we will process your return.

in order for us to accept your return, your mahabis must be unworn, unwashed and the box must be intact. please ensure they're packed properly and include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.

refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.

if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the returned items only. in any case, express or other paid-for shipping costs will not be refunded.

please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.

Your statutory rights are not affected by our returns policy.