within 30 days of receiving your mahabis, simply send back the items you want to return and we will replace them or refund the amount you paid. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, click here.
refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.
your returns need to be sent in unused, box fresh condition. please include the despatch note (order paperwork) in your return so we know it's yours.
please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. we suggest you use a tracked delivery method and keep proof of postage.
if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.
if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the returned items only. express or other paid-for shipping costs won't be refunded.