exchanges & returns

quick and easy exchanges & returns

It is free for you to exchange your items with us.

 

For orders place after October 28th, if you'd like to return your items for a refund, we will deduct the cost of shipping the return from your refund. Click here for more information

 

To start, please have your postcode and order number handy (you’ll find your order number in your order confirmation email).


need more info on exchanges & returns?

how to ensure a smooth return

within 30 days of receiving your mahabis, simply send back the items you want to return and we will replace them or refund the amount you paid. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, click here.

 

unfortunately we don’t cover the shipping cost of your returns and this will be deducted from your refund. To see how much we charge for returns click here.

 

refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.

 

your returns need to be sent in unused, box fresh condition. please include the despatch note (order paperwork) in your return so we know it's yours.

 

please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. we suggest you use a tracked delivery method and keep proof of postage.

 

if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.

 

if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the returned items only. express or other paid-for shipping costs won't be refunded. We will also take the cost of shipping the return off your refund.

 

slippers not bought from mahabis.com

we're unable to accept returns for orders not placed on mahabis.com

please reach out to the retailer you bought your mahabis from.

returning part of a bundle offer

for a full refund for a bundle offer (e.g buy 2 save 20%), you must return both pairs in original condition.

if you wish to return one pair, you'll receive a partial refund based on the offer amount.

 

cost of returning your item

On orders placed after October 28th 2022.
For customers who use the prepaid label which is given to them through our returns process, the cost of postage will be deducted from your refund to cover the cost of your return.
UK £3.50
US $13
AUS $22
ROW at cost click here for more details
 
If the product is damaged or defected we can either replace the item for you or refund your order. Refunds for damaged or defective items will not be subject to a return charge.

free exchanges

We offer free exchanges so if the size, style or fit doesn’t work for you, you can exchange your order for a pair that do. Please click on the 'start my exchange' button at the top of the page.

 

We can only offer exchanges to customers in the UK, US, Australia, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

If your country is not on the list please reach out to customer service who will be happy to assist you.

how to exchange or RETURN my order

  1. 1. visit our returns portal (you'll need your order number and postcode/zip code)
  2.  

2. select the items you're returning or exchanging

 

3. choose how you'd like to send them (printerless options available)

 

4. package up your mahabis and send them back

 

5. once we receive them we will process your refund or post your replacement

what if my mahabis were a gift?

if you have the order number and the postcode/zip code the mahabis were delivered to, you can do the return or exchange yourself here.

 

the order number is the 13 digit number found on the packing slip. if you can't get this information, then please contact us here and we will help you out.

when will i receive my refund/replacement?

our team checks your slippers when they arrive back to us, then either processes your refund back to the original payment method, or ships you your replacement order.

 

as this is a manual process, please allow up to 10 working days for us to process the refund and for the funds to be available in your account.

 

if you are exchanging your mahabis, you'll receive a shipping confirmation email when your replacement has been despatched. this will contain tracking information as well.

how do I find my order number?

the order number is the 13 digit number found on the packing slip and the order confirmation email.

 

if you can't find your order number, please contact us here.