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Delivery & Returns
last order dates for christmas delivery:
due to the current global challenges, there may be delays to deliveries in a few specific countries. rest assured, we are working closely with our supply chain to prioritise health whilst minimising the impact on our customers.
if you are unsure or need more support please do contact our team who will be happy to assist
delivery dates shown are based on advice from our carriers and are not guarantees.
express delivery orders need to be placed before 1 pm UK time.
express services may not be available or may take longer in outlying areas.
your order may be subject to taxes/ import fees (dependent on country and order value). our shipping covers delivery to you, but does not include the cost of local duties or any taxes applied at the point of import.
we are currently experiencing some issues with our US returns partner. If you are experiencing issues downloading your returns label, please get in touch with our CE team at firstname.lastname@example.org who will be happy to help
returns & refund conditions within 30 days of receiving your mahabis, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, use our returns tool above.
your returns may be sent to a processing centre in your country, from where they will be transferred to our warehouse in the UK. once we receive your item back at our warehouse in the UK, we will process your return.
in order for us to accept your return, your mahabis must be unworn, unwashed and the box must be intact. please ensure they're packed properly and include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.
refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.
if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the returned items only. in any case, express or other paid-for shipping costs will not be refunded.
please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.
Your statutory rights are not affected by our returns policy.