Shipping & Delivery

You'll need your 6 digit order number and email address to track your order.

If you are worried about your order, think something has gone wrong, or are unable to track it, please contact our support team here.

Country/ Region	Shipping Time	Shipping Fee	Returns & Exchange Policy
United Kingdom	Standard: 1-3 business days Express: Next Day (if ordered by 1pm)	Standard: £3.95 If order value under £50: £5.95 Next Day: £5.95 Next Day by midday/ Saturday delivery: £9.95	Exchanges are free for UK customers Returns for a refund will be charged £3.50
Channel Islands	Standard: 2-3 business days Express: 1-2 business days	Standard: £3.95 If order value under £50: £5.95 Express: £5.95	£3.50 fee for returns and exchanges
Europe*	Standard: 4-10 business days Express: 1-4 business days	Standard: €9.95 If order value under €70: €14.95 Express: £19.95	£10 fee for returns and exchanges
United States	Standard: 2-6 business days Express: 1-3 business days	Standard: $15 If order value under $90: €20 Express: $25	£15 fee for returns and exchanges
Australia	2-6 business days	Orders under $130 AUD: $40 Orders over $130 AUD: $30	£20 fee for returns and exchanges
New Zealand	2-7 business days	Orders under $165 NZD: $40 Orders over $165 NZD: $30	£20 fee for returns and exchanges
Rest of the World	2-10 business days	Orders under £65: £20 Orders over £65: £15	£20-£25 fee for returns and exchanges

Unless stated otherwise, all orders are dispatched from our UK warehouse.

International orders may be subject to import VAT and duties charges. If charges are applicable, they will be made clear in the checkout, and you should not receive any further charges upon delivery.

tAXES & dUTIES

Country/ Region	Taxes & Duties
Europe	All EU orders are shipped without needing further payments for import VAT & duties. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable.
United States	Orders over $800 USD will be subject to customs clearance and duties fees. Orders of Volare trainers (of Chinese origin) are subject to duties & taxes regardless of order total. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable.
Rest of the World	International orders may be subject to import VAT and duty charges. We calculate what these charges will be and apply them when you enter the checkout. Duties & taxes are non-refundable.

*Europe includes the following countries in the above table:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain.

- The transit times listed are based on advice from our carriers and are not guaranteed.
- Orders via next day delivery services need to be placed by 1pm UK time.
- Express services may not be available, and all services may take longer in more remote areas