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You'll need your tracking reference to track your order. You can find this in your shipping confirmation email.
If you are worried about your order, think something has gone wrong, or are unable to track it, please contact our support team here.
Unless stated otherwise, all orders are dispatched from our UK warehouse.
International orders may be subject to import VAT and duties charges. If charges are applicable, they will be made clear in the checkout, and you should not receive any further charges upon delivery.
United Kingdom
| Service | Price |
| Standard: Royal Mail 48hrs Standard shipping is free for purchases of NEO | £3.95
|
| Express: Royal Mail 24hrs (Next Day) | £5.95 |
| Express: DPD Next Day | £8.95 |
| Express: DPD Next Day by Midday | £15 |
| Express: DPD Saturday or Sunday (specific day) | £15 |
United States
| Service | Price |
| Standard from UK warehouse: FedEx Standard (3-5 business days) Standard shipping is free for purchases of NEO | $15 |
| Express from UK warehouse: FedEx Express (1-3 business days) | $20 |
| Standard from US warehouse: USPS Ground (2-5 business days) | $15 |
| Express from US warehouse: UPS Express (1-2 business days) | $20 |
Europe
| Service | Price |
| Standard (under €125): Spring Standard (5-14 business days, depending on location) Standard shipping is free for purchases of NEO | €9.95 |
| Standard: FedEx Standard (2-5 business days) | €9.95 |
| Express: FedEx Express (1-3 business days) | €19.95 |
Canada
| Service | Price |
| Standard: Spring Standard to Canada Post (5-10 business days) Standard shipping is free for purchases of NEO | £19.95 |
| Express: FedEx Express (1-3 business days) | £24.95 |
Australia
| Service | Price |
| | $30 AUD |
| Express: FedEx Express (3-5 business days) | $60 AUD |
New Zealand
| Service | Price |
| | $40 NZD |
| Express: FedEx Express (1-4 business days) | $60 NZD |
Rest of the World
| Service | Price |
| | £15 |
| Express: FedEx Express (1-5 business days) | £20 |
Taxes & Duties
| Country/ Region | Taxes & Duties |
| Europe | All EU orders are shipped without needing further payments for import VAT & duties. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable. |
| United States | Duties are included in the listed product price. Shipping and any additional taxes will be charged separately at the checkout. Duties & taxes are non-refundable |
| Rest of the World | International orders may be subject to import VAT and duty charges. We calculate what these charges will be and apply them when you enter the checkout. Duties & taxes are non-refundable. |
*Europe includes the following countries in the above table:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain & Switzerland
- - The transit times listed are based on advice from our carriers and are not guaranteed.
- - Orders via next day delivery services need to be placed by 1pm UK time.
- - Express services may not be available, and all services may take longer in more remote areas