track your order

Enter your tracking number and click the button below to track your order:

If you can't find your tracking reference or order number, please drop us an email at help@mahabis.com and we'll be happy to help.

Shipping & Delivery

TRACK YOUR ORDER

You'll need your tracking reference to track your order. You can find this in your shipping confirmation email.

If you are worried about your order, think something has gone wrong, or are unable to track it, please contact our support team here.

Please note: Our last order dates for Christmas are recommendations from the carriers and not guarantees of delivery. Carrier networks are significantly busier this time of year, so please place your order as early as possible to avoid disappointment.

Country/ Region	Shipping Time	Shipping Fee	Returns & Exchange Policy	Last order dates for Christmas
United Kingdom & Northern Ireland	Standard: 1-3 business days Express: Next Day (if ordered by 1pm)	Standard: £3.95 If order value under £50: £5.95 Next Day Royal Mail: £5.95 Next Day DPD: £8.95 Next Day by midday/ Saturday delivery: £15.95	Exchanges are free for UK customers Returns for a refund will be charged £3.50	Standard: order by Thursday 18th December Next Day Royal Mail & DPD: order by Friday 19th December
Channel Islands	Standard: 2-3 business days	Standard: £8.95	£3.50 fee for returns and exchanges	Order by Thursday 18th December
Europe*	Standard: 4-10 business days Express: 1-4 business days	Standard: €9.95 If order value under €70: €14.95 Express: £19.95	£10 fee for returns and exchanges	Standard: order by Tuesday 9th December Next Day: order by Monday 15th December
United States	Standard: 2-6 business days Express: 1-3 business days	Standard: $15 If order value under $90: €20 Express: $25	£15 fee for returns and exchanges	Standard: order by Tuesday 9th December Next Day: order by Monday 15th December
Australia	Standard: 2-6 business days Express: 1-4 business days	Orders under $130 AUD: $30 Orders over $130 AUD: $60	£20 fee for returns and exchanges	Standard: order by Tuesday 9th December Next Day: order by Monday 15th December
New Zealand	Standard: 2-7 business days Express: 1-4 business days	Orders under $165 NZD: $30 Orders over $165 NZD: $70	£20 fee for returns and exchanges	Standard: order by Tuesday 9th December Next Day: order by Monday 15th December
Rest of the World	Standard (where available): 2-10 business days Express: 1-7 business days	Standard (where available): £14.95 - £19.95 Express: £24.95	£20-£25 fee for returns and exchanges	Standard: order by Tuesday 2nd December Next Day: order by Friday 12th December

Unless stated otherwise, all orders are dispatched from our UK warehouse.

International orders may be subject to import VAT and duties charges. If charges are applicable, they will be made clear in the checkout, and you should not receive any further charges upon delivery.

extended returns policy - Christmas 2025

We've extended our returns policy for the festive season. Any items bought on or after 3rd November can be returned until 9th January 2026 - unless our standard 30-day returns policy is longer, then you will have until that date.

For more info on returns, please see our dedicated page here.

tAXES & dUTIES

Country/ Region	Taxes & Duties
Europe	All EU orders are shipped without needing further payments for import VAT & duties. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable.
United States	Duties & taxes are included in the listed product price. Shipping will be charged separately at the checkout.
Rest of the World	International orders may be subject to import VAT and duty charges. We calculate what these charges will be and apply them when you enter the checkout. Duties & taxes are non-refundable.

*Europe includes the following countries in the above table:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain.

- The transit times listed are based on advice from our carriers and are not guaranteed.
- Orders via next day delivery services need to be placed by 1pm UK time.
- Express services may not be available, and all services may take longer in more remote areas