Offer Terms & Conditions

Offer T&Cs

End of Season Sale
Items bought on end of season sale (started at 4pm Thursday 26th April 2023, BST) are eligible to be returned for an exchange or refund within 14 days of receiving the goods, in its original condition and packagings. In the case of fault, contact our support team and provide evidence of the issue.Customers who purchased items full price before the sale began are eligible to return their goods for an exchange or a refund within 30 days as normal. If you have any concerns, please contact our support team.

Bundle offer

Two or more pairs of full price slippers must be added to the cart and the voucher code will be added automatically for the discount to apply.

Offer only applies when the order is being sent to one address

Offer cannot be used in conjunction with any other offer (eg welcome discount)

Offer only available on full price product

Offer cannot be backdated to any previous purchase

Terms are subject to change, and only available while stock lasts

For a full refund, you must return both pairs in original condition.

if you wish to return one pair, you'll receive a partial refund based on the offer amount

Welcome email signup offer

Code valid for new customers only and expires one week after subscribing. The code will be emailed to the customer, only if their email address has not been previously used to subscribe or purchase a pair of mahabis. The code will then need to be entered by the customer in the cart. Valid on full price purchases of mahabis slippers only (no third party products), with a minimum spend of £89/€105/$110/AUD$160. This code cannot be used in conjunction with any other offer.

mahabis rewards

You can join our loyalty scheme, mahabis rewards. you'll earn points for shopping with us, your birthday, signing up to the newsletter and more. You'll then receive a discount code to use on future orders. Go to www.mahabis.com/pages/rewards to find out more

Double points week mahabis rewards

Double points on orders begins Wednesday the 24th May at 9am, and ends Sunday 28th May 23:59. During this time, you will receive 10 points for every £1 you spend on mahabis.com (all other currencies will receive the amount of points converted into GBP), these points will be available in your account 30 days after purchase. If you return your order, you will not receive the points from your purchase.

share, tag, win

to enter the competition, post a photo or video of your mahabis on Instagram and tag @mahabis and use the hashtag #mymahabis in the caption.

every month we will select our favourite post as a winner.
the prize is one pair of mahabis slippers up to the value of £119 (or the equivalent in your currency).
entrants can enter as many times they like. one post = one entry (carousels will count as one entry).
mahabis will contact winners over direct messages on instagram.
by using the hashtag #mymahabis and entering the competition, you agree to let us use your content on our social platforms, email and website. we'll reach out to you before using your photos and give you full credit.
for an entry to be valid it must contain an image of mahabis slippers.
as much as we love seeing your stories, these will not count as an entry (must be a grid post).
cannot be used on third party product
get inspiration here

Delivery & Returns

delivery options

FREE:
standard
express:

duties & taxed info: If you’re in any of the locations below, we include the cost of duties and taxes in your order, and we take care of the custom clearance procedure so your orders arrive smoothly. If you have any questions regarding this, please contact our customer experience team via contact us.

United Kingdom, EU, United States, Australia, New Zealand, Switzerland, Monaco, Czech Republic, Qatar, Saudi Arabia, Japan, Hong Kong, Singapore, South Korea.

delivery dates shown are based on advice from our carriers and are not guarantees.
express delivery orders need to be placed before 1 pm UK time.
express services may not be available or may take longer in outlying areas.

returns/exchange

returns & refund conditions
within 30 days of receiving your mahabis, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, use our returns tool above.

your returns may be sent to a processing centre in your country, from where they will be transferred to our warehouse in the UK. once we receive your item back at our warehouse in the UK, we will process your return.

in order for us to accept your return, your mahabis must be unworn, unwashed and the box must be intact. please ensure they're packed properly and include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.

refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.

if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the returned items only. in any case, express or other paid-for shipping costs will not be refunded.

please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.

Your statutory rights are not affected by our returns policy.

Offer Terms & Conditions

Delivery & Returns

delivery options

returns/exchange

returns address