EU Right of Withdrawal

Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods.

If you wish to exercise your right of withdrawal and cancel your order, please click the button below. Please have your email address and mahabis order number to hand.

Cancel my order

If your order has already been shipped and/ or received, you will receive an email confirming your right of withdrawal that asks you to generate a returns label via our returns portal.

If you have any concerns surrounding your order cancellation, please get in touch with our support team here.

Shipping & Delivery

TRACK YOUR ORDER

You'll need your tracking reference to track your order. You can find this in your shipping confirmation email.

If you are worried about your order, think something has gone wrong, or are unable to track it, please contact our support team here.

Unless stated otherwise, all orders are dispatched from our UK warehouse.

International orders may be subject to import VAT and duties charges. If charges are applicable, they will be made clear in the checkout, and you should not receive any further charges upon delivery.

United Kingdom

Service	Price
Standard: Royal Mail 48hrs Standard shipping is free for purchases of NEO	£3.95
Express: Royal Mail 24hrs (Next Day)	£5.95
Express: DPD Next Day	£8.95
Express: DPD Next Day by Midday	£15
Express: DPD Saturday or Sunday (specific day)	£15

United States

Service	Price
Standard from UK warehouse: FedEx Standard (3-5 business days)	$15
Express from UK warehouse: FedEx Express (1-3 business days)	$20
Standard from US warehouse: USPS Ground (2-5 business days)	$15
Express from US warehouse: UPS Express (1-2 business days)	$20

Europe

Service	Price
Standard (under €125): Spring Standard (5-14 business days, depending on location)	€9.95
Standard: FedEx Standard (2-5 business days)	€9.95
Express: FedEx Express (1-3 business days)	€19.95

Canada

Service	Price
Standard: Spring Standard to Canada Post (5-10 business days)	£19.95
Express: FedEx Express (1-3 business days)	£24.95

Australia

Service	Price
Standard: Spring Standard (6-10 business days)	$30 AUD
Express: FedEx Express (3-5 business days)	$60 AUD

New Zealand

Service	Price
Standard: Spring Standard (10-13 business days)	$40 NZD
Express: FedEx Express (1-4 business days)	$60 NZD

Rest of the World

Service	Price
Standard: FedEx Standard (5-10 business days)	£15
Express: FedEx Express (1-5 business days)	£20

Taxes & Duties

Country/ Region	Taxes & Duties
Europe	All EU orders are shipped without needing further payments for import VAT & duties. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable.
United States	Duties are included in the listed product price. Shipping and any additional taxes will be charged separately at the checkout. Duties & taxes are non-refundable
Rest of the World	International orders may be subject to import VAT and duty charges. We calculate what these charges will be and apply them when you enter the checkout. Duties & taxes are non-refundable.

*Europe includes the following countries in the above table:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain & Switzerland

- The transit times listed are based on advice from our carriers and are not guaranteed.
- Orders via next day delivery services need to be placed by 1pm UK time.
- Express services may not be available, and all services may take longer in more remote areas