frequently asked questions

mahabis are revolutionary slippers designed for the 21st century. we've redesigned the humble slipper from the ground up, fusing innovative techniques and materials with unbeatable comfort, to create a slipper like no other. inspired by scandinavian design, our minimalist range of slippers are designed to be worn both indoors and out. there are a range of styles to choose from, to suit your downtime and everyday adventures.

we have created four styles of mahabis, all with fixed, durable, sneaker-like soles, so you can wear mahabis however and wherever you like. mahabis classic have a warm felt upper and are lined with 100% lambswool to regulate your foot temperature. for a little more luxury, upgrade to our luxe range . you'll get all the warmth and comfort of the classic, with the added aesthetic benefit of a nubuck leather upper. our canvas collection has a water and abrasion resistant upper, made from technical knitted polyester. you'll never want to take this light, durable slipper off and now you don't have to. want all the comfort of the mahabis classic without the weight? mahabis flow is our flexible, lightweight slipper. designed to move with you.

the mahabis outdoor slipper is still available, it’s just been re-named to mahabis canvas.

we felt that “outdoor” didn’t really do justice to how this slipper can be used. While the water-resistant upper and tpu sole make them perfect for strolls outside, the durable, abrasion-resistant canvas also makes them the preferred slipper for many more adventurous downtimes too - both indoor and out.

baking, gardening, toddler-wrangling, patio reclining - it’s up to you!

yes! mahabis slippers are completely unisex. you can check out our sizing chart for more help finding your perfect size.

to keep your mahabis looking fresh, use a damp cloth to clean and then let them air dry. machine washing can risk misshaping them so we don't recommend it, but if you choose to, be sure to use a low heat setting (e.g. 30 degrees).

mahabis products are designed in london and made at factories in portugal and china. we visit our factories often and speak with the teams who work with us regularly.

we use a range of innovative and premium materials in mahabis slippers to ensure they're incredibly comfortable, yet practical too. whilst each collection is slightly different, all mahabis slippers currently feature a contoured foam insock, collapsible neoprene heels and tpu soles.

our classic slipper features a 100% lambswool lining and wool-blend upper, whilst the mahabis flow range is crafted from a lightweight, breathable mesh. mahabis luxe are made from a supple nubuck leather upper, lined with a cloud-soft merino wool blend. the mahabis canvas range has a water and abrasion resistant upper, made from a technical knitted polyester, lined with wool, and is finished with a fixed tpu sole.

eek! these are no longer available. in july 2018, after extensive research, we introduced a new, sneaker-like sole. it's fixed to the slipper and made from a highly durable, performance-grade tpu (just like the detachable soles we featured before). we're pretty excited, and hope you'll love the new design an even more comfortable and practical slipper, that you can now wear further and for longer. all day, everywhere.

our flow slippers, from the original mahabis collection with detachable soles, are totally wool free. the primary components of the slipper are vegan (a mesh upper, eva or tpu sole, and textile lining) but we can't totally rule out traces of animal products used in the glue and manufacturing process. the lambswool lining of the classic, luxe and canvas collections is backed onto synthetics rather than sheepskin.

all mahabis have a foam footbed that offers adaptive support to the natural contours of the foot. if you purchased mahabis with detachable soles, you'll notice lighter arch support and a more relaxed fit.

the insole in mahabis is glued down, so we don't recommend removing it. that said, we understand that you might want to use orthotics or other insoles and will leave this to your discretion.

on each slipper page you’ll find a link called what’s my size. this will help you find your exact size. also you can check out our sizing chart to help you choose your mahabis size. whilst some prefer to size down for a snug fit, and others prefer them a little more roomy, we've tried to cater for the majority of preferences, and have a handy 'foot measurement' guide to help inform your choice.

mahabis have a generous fit and tend to be wider than a conventional shoe, they also offer more give. if you drop our support team a message, they can try to help a little further.

all mahabis slippers are incredibly lightweight. we have some estimated weights below, for an unboxed, pair of slippers:

1. mahabis classic / luxe: 450-700 grams
2. mahabis flow: 300-500 grams
3. detachable soles: 160-270 grams.

our original slipper design featured detachable soles that clipped on and off. for our latest releases (the mahabis classics, canvas, luxe and flow), we introduced a new, sneaker-like sole. it's fixed to the slipper and made from a highly durable, performance-grade tpu (just like the detachable soles we featured before). we're pretty excited, and hope you'll love the new design… an even more comfortable and practical slipper, that you can now wear further and for longer. all day, everywhere.

if you own a pair of mahabis slippers with detachable soles, then you can attach them simply using the popper fastening at the heel. we suggest slipping the front of the slipper into the curved edge of the sole first, before clipping them at the back. finding it tricky? no worries, just click here.

we're afraid not. after extensive research and product development, we introduced the latest design... it features a fixed, sneaker-like sole and we hope you'll be as excited as we are. check it out here.

to keep your mahabis looking fresh it's worth taking the detachable soles off the slippers when you're not wearing them, just now and then, so as to help the upper breathe a little.

super. redeem your discount by entering the code at the first stage of checkout (click 'show order summary' on mobile and table to enter the code, and don't forget to hit apply!). note that discounts cannot be used in conjunction with any other offer, that they're valid on full priced items only, and that delivery charges and gift cards are excluded too. codes will only work at mahabis.com. happy shopping!

let's have a look. just click here and tap in your tracking number to check your order status.

eek! we send these pretty speedily after purchase so if it hasn't landed in your inbox, check your spam/junk folder just in case! then, drop us a message here and we'll check for typos/resend the email to you

no worries, if the 'aftership' link we sent you contains two reference IDs (possibly separated with an '&' sign) then your order has been split into multiple parcels

if the link contains more than one reference number, you can use these separately to track each journey. simply head to //mahabis.aftership.com"

made a mistake and need to cancel? if your order hasn't been processed for dispatch, we'll try and action this. check the message in your order confirmation email, and send us a note with your order number here .

you can buy in gbp, usd, or eur. use the flag in the top right corner to choose, before you head to checkout.

uh-oh! double check your shipping and billing details are complete and correct, and try checking out using a different web browser. still having an issue? let us know, or contact your bank about the payment. especially if you're ordering from outside the uk.

totally. our checkout page uses ssl, and you can pay via card or paypal. happy shopping.

when we can, we'll give you the option to pre-order unavailable items. you'll see the option on the product page, where possible. we'll give you an estimated time frame and make sure you receive your order as soon as stock is available. easy.

shipping options and prices are calculated based on your shipping country (where you want to receive your mahabis.)

you can view the shipping prices when you checkout or you can check delivery details for your country for more information about delivery services available.

yes we do! and if you need your mahabis by a certain date, we recommend this option. click here for country specific options and prices, and note that you need to place your order before 1pm uk time, so that it ships the same working day (if you place it after 1pm it'll ship the next working day).

mahabis has been global since day one, we ship to over 100+ countries and are always expanding.

live somewhere exciting and not on our list (available via our delivery details page for more information)? let us know, and we'll see what we can do!

potentially, your order may be subject to taxes in this case. but as we have no control over these charges, we can't tell you what the cost might be and customs policies and import duties vary widely from country to country.

please check this if you're not sure, as our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. we include the necessary documents for customs/ border control with your parcel but beyond that; assessment of these documents, the time it takes and the import duties are out of our control.

yes, you can. please use our returns centre to request your return and receive your personalised address label. you need your order number - it's in your order confirmation email and on your order paperwork. please see our returns conditions.

we're sorry, but we don't accept returns from some countries due to the high costs of postage and customs charges. you can check our country-specific delivery & returns details for more information.

uh oh! we're sorry to hear that. wherever you are in the world, please use our returns centre to get in touch with us and we'll see what we can do. you need your 9 or 10 digit order number which you can find in your order confirmation email and in your order paperwork.

if you need to return your mahabis, you can do so within 30 days of receipt. create a label here and when we receive your return, we'll refund/replace your order based on your request.

your items should be returned unworn, unwashed and in the original packaging - in order for us to accept your request. ensure the items are packaged properly and include the order paperwork they came with (or a note with your order details) so we know it's your return. any items received in an unsuitable condition may be refused

you are responsible for the cost of return postage and you can create a label on our site. any items returned are your responsibility until they reach our warehouse in the uk so we suggest you use the tracked delivery method and keep proof of postage.

refunds should take no-longer than 7-10 days following receipt and refunds are made to the original payment method only. express shipping costs and gift boxes are non refundable. and if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; but shipping costs will not be refunded if you paid for delivery.

your statutory rights are not affected by our returns policy.

follow these simple steps to return your mahabis

1) request your return via our returns centre. the team will review and authorise your request
2) we'll email you a personalised address label and return instructions
3) return your items to the address on the label
4) we'll refund your original order payment or process your exchange request when…
  i) you reply to our email with your return tracking details OR
  ii) we receive your items at our UK warehouse

we extend the returns eligibility period and orders placed between 15th november and 10th december so orders may be returned until 10th january. returns requested for orders placed in this period after 10th january will not be eligible for return. all returns are subject to our conditions below.

please note that refunds do not extend to gift cards and our gift boxes, or gift wrapping service or personalised products.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Mahabis and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Mahabis run credit searches against you that could impact your credit rating.

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

As soon as Mahabis have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Mahabis from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/uk​.

Payment information is processed securely by Klarna. No card details are transferred to or held by Mahabis. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk​.

Once Mahabis has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please call Mahabis to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

The mahabis recycling scheme is a program we are running with First Mile to prevent mahabis from going into landfill. We take your old mahabis, turn them into other useful products, and reward you for your good work.

our warehouse in swindon will store your pre-loved slippers until they have enough for one big (and economical) shipment to first mile in cheshire, our recycling partner.
first mile then give your mahabis a second life by processing, shredding and transforming them into playground surfacing, roads, boxing bag inners, and a whole lot more.

First Mile will find a new life for your mahabis regardless of their condition — pre loved, really loved, and really really loved. Any condition is fine.

Yes, absolutely. We will recycle any model of mahabis.

As long as you’re based in the UK, they can be dropped into any Royal Mail postbox, or dropped off at any Royal Mail post office. Remember to pack them without a box to reduce waste and to ensure that they will fit into a post box.

Not only will you be reducing landfill waste, you will be rewarded with a 15% off voucher for your next pair of mahabis.

That’s not a problem – just send the one. (Although you won’t get another voucher if you end up returning the missing slipper)

Unfortunately we can only recycle mahabis. But check the website of any other shoes you wish to recycle as they may have their own recycling scheme - it’s a trend we’re hoping will catch on industry-wide.

No. It’s best if they’re unboxed to reduce waste. Feel free to pack in a mail sack or even an old carrier bag – all that’s needed is for it to be taped up securely with the returns label firmly stuck to the outside so it’s clearly visible.

Yes you can! And you will receive a voucher code for each pair returned, however only one code can be used per purchase.