frequently asked questions

what are mahabis?

mahabis are slippers for the 21st century. a slipper, redesigned from the ground-up. adding detachable soles, collapsible heels, and a unique design. mahabis can be worn both inside and outside and customized with a range of soles. stylish, simple and incredibly comfortable.

what makes mahabis different?

mahabis merge innovation with premium comfort and ease. they are the ultimate slippers for your downtime.
our modular slipper includes four unique design features: a lightweight and breathable upper (lined with wool), a neoprene collapsible heel, a detachable TPU sole, and a cushioned sports style in-sock. whilst the downfall of most slippers is their inability to be worn outside, mahabis detachable soles make your slippers outside-ready in seconds, and our collapsible heels make your slippers even easier to slip on.

we’ve done all the hard work, so you don’t have to.

When can I wear mahabis/can I wear mahabis to drive, run, horse-ride etc.?

all mahabis products (including slippers and soles) are designed for comfort and relaxation at home; these are slippers and not shoes.

they are designed to be worn indoors and for light outdoor use ONLY (such as collecting the bins, nipping to the garden etc.). In particular, the detachable soles are designed for light outdoor use ONLY. Any use beyond this is at your own risk.

can i buy mahabis in a store or on the high street?

not just yet. mahabis are currently available online only through our online shop. it’s really easy to purchase, just click here to customize your bundle, add to basket and you’re done. no need to even leave your seat. just sit back and wait for your slippers to arrive.

can i buy mahabis on Amazon or Zappos or any other online retailer?

not just yet. mahabis are currently available online only through our online shop. it’s really easy to purchase, just click here to customize your bundle, add to basket and you’re done. no need to even leave your seat. just sit back and wait for your slippers to arrive. See more details about mahabis on amazon, mahabis on ebay and mahabis stockists.

do you sell mahabis for children?

we do. just head here to buy.

do you offer a refer-a-friend scheme?

if you fancy spreading the word then be sure to check out our refer-a-friend scheme here.

your friends will receive a discount on their first order, and we'll send you a gift card as a big thanks when they purchase :)

tell me more about the company

based out of london and with staff across the world, mahabis launched in july 2014 with the aim of reinventing the traditional slipper and bringing back the idea that investing in your downtime is as if not more important than the time you spend working hard. it has been an incredible journey so far, and mahabis has already become one of the fastest growing footwear brands of all time.
in the past six months, there have been thousands of customers globally sharing the mahabis passion for those laid back moments in life, the everyday adventures that are usually taken for granted.

the mahabis approach to design, manufacturing and lifestyle is infused with scandinavian minimalism. we’ve stripped back over-complicated designs, focussed on clean lines, function and form. the mahabis slipper is modular, and our manufacturing is centred in europe. this keeps things simple and flexible. the mahabis lifestyle is relaxed, we celebrate downtime and seek perfection in the mundane.

downtime. redesigned.

get a pair of mahabis here , it’s time to put your feet up.

what are mahabis for kids?

smaller in size. same premium quality. the mahabis kids range is a junior take on our iconic design, featuring everything that makes mahabis unique, but now with an all new fixed sole.

tell me more about the materials

mahabis combine ultimate form with premium comfort. hand-stitched in portugal with an italian sole, our modular design features a range of materials, from a hard-wearing and high grip TPU sole to a neoprene heel. our latest mahabis are lined with wool and our uppers are made with a breathable and high comfort wool mix. warm, lightweight, and incredibly comfortable.

how do i attach the soles?

make your slippers outside-ready in a snap by simply slipping the front of the slipper into the curved edge of the soles and clipping the fastener at the heel. super simple. finding it tricky? no worries, just click here .

how often should i wear the soles?

to keep your mahabis looking fresh it's worth taking the soles off the slipper when you're not wearing them, just now and then, so as to help the upper breathe a little.

can i buy additional soles?

absolutely. customise your uppers with our range of coloured soles and sole packs, check them out here .

can i wash mahabis?

to keep your mahabis looking fresh just use a damp cloth and let them air dry. machine washing can risk misshaping them so we don’t recommend it, but if you choose to, be sure to use a low heat setting (e.g. 30 degrees). for more information on how to care for your mahabis, click here .

are mahabis vegan?

whilst the mahabis classic range are lined with wool, the summer range are totally wool free!

can i use my own insole?

whilst the insole is glued down and we wouldn't recommend removing it, if your preference is to use a different insole, we leave this to your discretion

do the detachable soles work with the classics and summer mahabis?

absolutely! they’re designed to work with both… happy customising.

does the grasten gold edition sole contain real gold?

no. the grasten gold sole is made from TPU like our other soles.

do mahabis have arch support?

mahabis are designed for putting your feet up and relaxing, so have a deliberately relaxed fit. They have a cushioned insock and are thicker from the arch but they don't offer the same arch support as a shoe.

That said, we've had a number of customers ask if they can use their own insoles (e.g. orthotics). We've advised that whilst the insole is glued down and we wouldn't recommend removing it, your own insoles may fit and we leave this to your discretion.

are mahabis unisex?

yes! mahabis are completely unisex.

are mahabis suitable for wide feet?

mahabis have quite a generous fit and tend to be wider than a conventional shoe, they also offer more give.

how much do mahabis weigh?

all mahabis are incredibly lightweight. unboxed slippers weigh between 200 and 300 grams per pair, and each pair of soles soles weigh between 160 and 270 grams. the mahabis kids range also weigh between just 210 and 310g per pair, when unboxed.

where's my order/ can I track delivery progress?

let’s have a look. just click here and tap in your tracking number to check your order status.

My tracking number doesn’t work

no worries, if the ‘aftership’ link we sent you contains two reference IDs (possibly separated with an ‘&’ sign) then your order has been split into multiple parcels

if the link contains more than one reference number, you can use these separately to track each journey. simply head to //mahabis.aftership.com"

are payment and shopping on your site safe & secure?

totally. our checkout page uses SSL, and you can pay via card or paypal. happy shopping.

what does pre-order mean?

hate those ‘out of stock’ messages when you’re shopping online? not a problem with mahabis. when demand is really high and our stock is low, we give you the option to pre-order your slippers. we’ll give you an estimated time frame and make sure you receive your order as soon as stock is available. easy.

how do i cancel my order?

made a mistake and need to cancel? if your order hasn’t been processed for dispatched, we’ll try and action this. check the message in your order confirmation email, and send us a note with your order number here .

what currency do you accept?

to see prices in your own currency, you can use the flag icon in the top right, select your currency and view the estimated price of your order.

as we’re based in the UK, payment is made in british pounds (gbp, £) and your bank/ card company will manage the conversion. you'll see the total in british pounds in the cart and in the order confirmation email

I want to buy mahabis as a present, can I buy a gift voucher?

super. mahabis make a great gift, and you can buy a mahabis gift card here to the value of £5.00-£100.00. our gift cards are redeemable across all our products, and will be delivered via email.

do you offer free delivery?

absolutely, we’ll ship your order free of charge worldwide.

you can check delivery details for your country for more information.

what shipping options do you offer?

shipping options and prices are calculated based on your shipping country; wherever you want to receive your mahabis.

you can view the shipping prices when you checkout or you can check delivery details for your country for more information about delivery services available.

what are your UK shipping options?

you can check UK delivery details for more information about delivery services available.

we offer the following services

Delivery within the UK
Royal Mail Second Class Tracked (2 - 3 Days)
DPD Next Working Day
DPD Saturday

remember that all worldwide deliveries are absolutely free!

what are your european shipping options?

you can check EU delivery details for more information about delivery services available.

we offer the following services

Delivery within EU (option varies by country)
Royal Mail International Tracked & Signed (3 - 5 Days)
DPD Tracked (2 - 3 Days)
DPD Tracked (3 - 4 Days)

remember that all worldwide deliveries are absolutely free!

what are your worldwide shipping options?

you can check delivery details for your country for more information.

for worldwide delivery (outside the EU) we offer the following services.

Delivery outside EU (option varies by country) includes non-EU European, US, Australia and Asia
Royal Mail International Tracked & Signed (3 - 5 Days)
Royal Mail International Signed & Tracked (5 - 7 Days)
Royal Mail International (5 - 7 Days)

remember that all worldwide deliveries are absolutely free!

do you offer express or next day delivery?

can’t wait for your mahabis? we offer these services

Delivery within UK
DPD Next Day
DPD Saturday
Delivery to US
DHL Express (1-3 days subject to location)

next day/ express orders must be placed before 1pm UK time for the order to ship the same working day. place it after 1pm, and we’ll ship the next working day

which countries do you ship to?

mahabis has been global since day one, we ship to over 70+ countries and are always expanding.

live somewhere exciting and not on our list (available via our delivery details page for more information)? let us know, and we’ll see what we can do!

can i return my mahabis for an exchange or refund?

yes, you can. please use our returns centre to request your return and receive your personalised address label. you need your order number - it's in your order confirmation email and on your order paperwork. please see our returns conditions.

we're sorry, but we don't accept returns from some countries due to the high costs of postage and customs charges. You can check our country-specific delivery & returns details for more information

something's wrong with my mahabis

uh oh! we're sorry to hear that. wherever you are in the world, please use our returns centre to get in touch with us and we’ll see what we can do. you need your 9 or 10 digit order number which you can find in your order confirmation email and in your order paperwork.

what is the mahabis returns process?

follow these simple steps to return your mahabis

1) request your return via our returns centre. the team will review and authorise your request
2) we’ll email you a personalised address label and return instructions
3) return your items to the address on the label
4) we’ll refund your original order payment or process your exchange request when…
  i) you reply to our email with your return tracking details OR
  ii) we receive your items at our UK warehouse

what are the mahabis returns conditions?

if we accept returns from your country (please see eligibility by country), you can return items within 14 days of receipt of your order. you will need to request a returns authorisation via our returns centre. once we receive your item back at our warehouse in the UK, we will process your return.

in order for us to accept your return, ensure your mahabis are unworn, unwashed and the box is still intact. please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. you are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.

refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only. if you return your whole order, we will refund the cost of the items and the cost of standard delivery; express or other non-standard shipping costs will not be refunded. if you return part of your order, the cost of the returned items will be refunded; shipping costs will not be refunded. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift wrapping or gift box added to your order.

Your statutory rights are not affected by our returns policy.

what is the mahabis christmas returns policy?

we extend the returns eligibility period and orders placed between 1st November and 26th December may be returned before 9th January. returns requested after 9th January will not be eligible for return. all returns are subject to our conditions below.

please note that refunds do not extend to our gift boxes or gift wrapping service or personalised products.

why have you changed your returns policy?

we received lots of valuable feedback from customers, so to make things simple and easy for you, we’ve made a couple of changes.