frequently asked questions
when did mahabis launch?
mahabis launched in 2014 with a mission to create simple, beautiful products to make life more comfortable. we began our journey with a reinvention of the traditional slipper, designed in london and now loved in over 100 countries worldwide.
can i buy mahabis on the high street/ via other online stores?
the full mahabis collection is available exclusively at mahabis.com
i'd like to work with mahabis, how can i get involved?
if you're a retailer/ affiliate/ brand partner/ super-mahabis-fan and you want to work with us, then simply drop us a message here.
tell me about data protection, privacy and gdpr
how can i unsubscribe from emails?
simply click the 'unsubscribe' link in the footer of the email, or contact us here.
what are mahabis slippers?
mahabis are revolutionary slippers designed for the 21st century. we've redesigned the humble slipper from the ground up, fusing innovative techniques and materials with unbeatable comfort, to create a slipper like no other. inspired by scandinavian design, our minimalist range of slippers are designed to be worn both indoors and out. there are a range of styles to choose from, to suit your downtime and everyday adventures.
what are the differences between the mahabis collections?
we have created four styles of mahabis (plus our kids range), all with fixed, durable, sneaker-like soles, so you can wear mahabis however and wherever you like. mahabis classic have a warm felt upper and are lined with 100% lambswool to regulate your foot temperature. for a little more luxury, upgrade to our luxe range . you'll get all the warmth and comfort of the classic, with the added aesthetic benefit of a nubuck leather upper. our outdoor collection has a water-repellent upper, made from technical knitted polyester. you'll never want to take this light, durable slipper off and now you don't have to. want all the comfort of the mahabis classic without the weight? mahabis flow is our flexible, lightweight slipper. designed to move with you.
are mahabis slippers unisex?
yes! mahabis slippers are completely unisex. you can check out our sizing chart for more help finding your perfect size.
can i wash my mahabis slippers?
to keep your mahabis looking fresh, use a damp cloth to clean and then let them air dry. machine washing can risk misshaping them so we don't recommend it, but if you choose to, be sure to use a low heat setting (e.g. 30 degrees).
where are mahabis made?
mahabis products are designed in london and made at factories in portugal and china. we visit our factories often and speak with the teams who work with us regularly.
tell me more about the materials
we use a range of innovative and premium materials in mahabis slippers to ensure they're incredibly comfortable, yet practical too. whilst each collection is slightly different, all mahabis slippers currently feature a contoured foam insock, collapsible neoprene heels and tpu soles.
our classic slipper features a 100% lambswool lining and wool-blend upper, whilst the mahabis flow range is crafted from a lightweight, breathable mesh. mahabis luxe are made from a supple nubuck leather upper, lined with a cloud-soft merino wool blend. the mahabis outdoor range has a water-repellent upper, made from a technical knitted polyester, lined with wool, and is finished with a fixed tpu sole.
i want to buy the slippers with the detachable soles, where are they?
eek! these are no longer available. in july 2018, after extensive research, we introduced a new, sneaker-like sole. it's fixed to the slipper and made from a highly durable, performance-grade tpu (just like the detachable soles we featured before). we're pretty excited, and hope you'll love the new design an even more comfortable and practical slipper, that you can now wear further and for longer. all day, everywhere.
are mahabis vegan?
our flow slippers, from the original mahabis collection with detachable soles, are totally wool free. the primary components of the slipper are vegan (a mesh upper, eva or tpu sole, and textile lining) but we can't totally rule out traces of animal products used in the glue and manufacturing process. the lambswool lining of the classic, luxe and outdoor collections is backed onto synthetics rather than sheepskin.
do mahabis have arch support?
all mahabis have a foam footbed that offers adaptive support to the natural contours of the foot. if you purchased mahabis with detachable soles, you'll notice lighter arch support and a more relaxed fit.
can i use my own insoles with mahabis?
the insole in mahabis is glued down, so we don't recommend removing it. that said, we understand that you might want to use orthotics or other insoles and will leave this to your discretion.
i'm not sure about sizing, where can i get more info?
check out our sizing chart to help you choose your mahabis size. whilst some prefer to size down for a snug fit, and others prefer them a little more roomy, we've tried to cater for the majority of preferences, and have a handy 'foot measurement' guide to help inform your choice.
are mahabis suitable for wide feet?
mahabis have a generous fit and tend to be wider than a conventional shoe, they also offer more give. if you drop our support team a message, they can try to help a little further.
how much do mahabis slippers weigh?
all mahabis slippers are incredibly lightweight. we have some estimated weights below, for an unboxed, pair of slippers:
- mahabis classic / luxe: 450-700 grams
- mahabis flow: 300-500 grams
- detachable soles: 160-270 grams.
- mahabis kids: 210-310 grams
do all mahabis slippers feature detachable soles?
our original slipper design featured detachable soles that clipped on and off. for our latest releases (the mahabis classics, outdoor, luxe and flow), we introduced a new, sneaker-like sole. it's fixed to the slipper and made from a highly durable, performance-grade tpu (just like the detachable soles we featured before). we're pretty excited, and hope you'll love the new designвЂ¦ an even more comfortable and practical slipper, that you can now wear further and for longer. all day, everywhere.
how do i attach the soles?
if you own a pair of mahabis slippers with detachable soles, then you can attach them simply using the popper fastening at the heel. we suggest slipping the front of the slipper into the curved edge of the sole first, before clipping them at the back. finding it tricky? no worries, just click here.
can i buy additional soles?
we're afraid not. after extensive research and product development, we introduced the latest design... it features a fixed, sneaker-like sole and we hope you'll be as excited as we are. check it out here.
i have mahabis with detachable soles, how often should i wear them?
to keep your mahabis looking fresh it's worth taking the detachable soles off the slippers when you're not wearing them, just now and then, so as to help the upper breathe a little.
i have a discount code, where do i enter it?
super. redeem your discount by entering the code at the first stage of checkout (click 'show order summary' on mobile and table to enter the code, and don't forget to hit apply!). note that discounts cannot be used in conjunction with any other offer, that they're valid on full priced items only, and that delivery charges and gift cards are excluded too. codes will only work at mahabis.com. happy shopping!
where's my order/ can I track delivery progress?
let's have a look. just click here and tap in your tracking number to check your order status.
what should i do if i haven't got a confirmation email once purchased?
eek! we send these pretty speedily after purchase so if it hasn't landed in your inbox, check your spam/junk folder just in case! then, drop us a message here and we'll check for typos/resend the email to you
my tracking number doesn't work
no worries, if the 'aftership' link we sent you contains two reference IDs (possibly separated with an '&' sign) then your order has been split into multiple parcels
if the link contains more than one reference number, you can use these separately to track each journey. simply head to //mahabis.aftership.com"
how do i cancel my order?
made a mistake and need to cancel? if your order hasn't been processed for dispatch, we'll try and action this. check the message in your order confirmation email, and send us a note with your order number here .
what currency do you accept?
you can buy in gbp, usd, or eur. use the flag in the top right corner to choose, before you head to checkout.
what payment methods do you accept?
payment isn't working for me! what can i do?
uh-oh! double check your shipping and billing details are complete and correct, and try checking out using a different web browser. still having an issue? let us know, or contact your bank about the payment. especially if you're ordering from outside the uk.
are payment and shopping on your site safe & secure?
totally. our checkout page uses ssl, and you can pay via card or paypal. happy shopping.
what does pre-order mean?
when we can, we'll give you the option to pre-order unavailable items. you'll see the option on the product page, where possible. we'll give you an estimated time frame and make sure you receive your order as soon as stock is available. easy.
how much does shipping cost?
to find out more about shipping (including express in some countries), click here and select your country.
what shipping options do you offer?
shipping options and prices are calculated based on your shipping country (where you want to receive your mahabis.)
you can view the shipping prices when you checkout or you can check delivery details for your country for more information about delivery services available.
do you offer express or next day delivery?
yes we do! and if you need your mahabis by a certain date, we recommend this option. click here for country specific options and prices, and note that you need to place your order before 1pm uk time, so that it ships the same working day (if you place it after 1pm it'll ship the next working day).
which countries do you ship to?
mahabis has been global since day one, we ship to over 100+ countries and are always expanding.
live somewhere exciting and not on our list (available via our delivery details page for more information)? let us know, and we'll see what we can do!
my order is being delivered outside the eu, will i have to pay import fees?
potentially, your order may be subject to taxes in this case. but as we have no control over these charges, we can't tell you what the cost might be and customs policies and import duties vary widely from country to country.
please check this if you're not sure, as our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. we include the necessary documents for customs/ border control with your parcel but beyond that; assessment of these documents, the time it takes and the import duties are out of our control.
can i return my mahabis for an exchange or refund?
yes, you can. please use our returns centre to request your return and receive your personalised address label. you need your order number - it's in your order confirmation email and on your order paperwork. please see our returns conditions.
we're sorry, but we don't accept returns from some countries due to the high costs of postage and customs charges. you can check our country-specific delivery & returns details for more information.
something's wrong with my mahabis
uh oh! we're sorry to hear that. wherever you are in the world, please use our returns centre to get in touch with us and we'll see what we can do. you need your 9 or 10 digit order number which you can find in your order confirmation email and in your order paperwork.
what are the mahabis returns conditions?
your items should be returned unworn, unwashed and in the original packaging - in order for us to accept your request. ensure the items are packaged properly and include the order paperwork they came with (or a note with your order details) so we know it's your return. any items received in an unsuitable condition may be refused
you are responsible for the cost of return postage and you can create a label on our site. any items returned are your responsibility until they reach our warehouse in the uk so we suggest you use the tracked delivery method and keep proof of postage.
refunds should take no-longer than 7-10 days following receipt and refunds are made to the original payment method only. express shipping costs and gift boxes are non refundable. and if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; but shipping costs will not be refunded if you paid for delivery.
your statutory rights are not affected by our returns policy.
what is the mahabis returns process?
follow these simple steps to return your mahabis
1) request your return via our returns centre. the team will review and authorise your request
2) we'll email you a personalised address label and return instructions
3) return your items to the address on the label
4) we'll refund your original order payment or process your exchange request whenвЂ¦
i) you reply to our email with your return tracking details OR
ii) we receive your items at our UK warehouse
what is the mahabis christmas returns policy?
we extend the returns eligibility period and orders placed between 15th november and 10th december so orders may be returned until 10th january. returns requested for orders placed in this period after 10th january will not be eligible for return. all returns are subject to our conditions below.
please note that refunds do not extend to gift cards and our gift boxes, or gift wrapping service or personalised products.
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Mahabis and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for Pay later in 3?
To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3?
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Mahabis run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as Mahabis have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Mahabis from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Mahabis. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
No, this is not currently possible for Pay later in 3 purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Mahabis has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Mahabis to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.