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If you are worried about your order, think something has gone wrong, or are unable to track it, please contact our support team here.
| Country/ Region | Shipping Time | Shipping Fee | Returns & Exchange Policy |
| United Kingdom | Standard: 1-3 business days
Express: Next Day (if ordered by 1pm) | Standard: £3.95 If order value under £50: £5.95
Next Day Royal Mail: £5.95 Next Day DPD: £8.95
Next Day by midday/ Saturday delivery: £15.95 | Exchanges are free for UK customers
Returns for a refund will be charged £3.50
|
| Northern Ireland | Standard: 2-3 business days
| Standard: £6.95 | £3.50 fee for returns and exchanges |
| Channel Islands | Standard: 2-3 business days
| Standard: £8.95 | £3.50 fee for returns and exchanges |
| Europe* | Standard: 4-10 business days
Express: 1-4 business days | Standard: €9.95 If order value under €70: €14.95
Express: £19.95 | £10 fee for returns and exchanges |
| United States | Standard: 2-6 business days
Express: 1-3 business days | Standard: $15 If order value under $90: €20
Express: $25 | £15 fee for returns and exchanges
|
| Australia | Standard: 2-6 business days Express: 1-4 business days | Orders under $130 AUD: $30 Orders over $130 AUD: $60 | £20 fee for returns and exchanges |
| New Zealand | Standard: 2-7 business days Express: 1-4 business days | Orders under $165 NZD: $30 Orders over $165 NZD: $70 | £20 fee for returns and exchanges |
| Rest of the World | Standard (where available): 2-10 business days Express: 1-7 business days | Standard (where available): £14.95 - £19.95
Express: £24.95 | £20-£25 fee for returns and exchanges |
Unless stated otherwise, all orders are dispatched from our UK warehouse.
International orders may be subject to import VAT and duties charges. If charges are applicable, they will be made clear in the checkout, and you should not receive any further charges upon delivery.
extended returns policy - Christmas 2025
We've extended our returns policy for the festive season. Any items bought on or after 3rd November can be returned until 9th January 2026 - unless our standard 30-day returns policy is longer, then you will have until that date.
For more info on returns, please see our dedicated page here.
tAXES & dUTIES
| Country/ Region | Taxes & Duties |
| Europe | All EU orders are shipped without needing further payments for import VAT & duties. Any calculated charges are shown and charged at checkout. Duties & taxes are non-refundable. |
| United States | Duties & taxes are included in the listed product price. Shipping will be charged separately at the checkout. |
| Rest of the World | International orders may be subject to import VAT and duty charges. We calculate what these charges will be and apply them when you enter the checkout. Duties & taxes are non-refundable. |
*Europe includes the following countries in the above table:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain.
- - The transit times listed are based on advice from our carriers and are not guaranteed.
- - Orders via next day delivery services need to be placed by 1pm UK time.
- - Express services may not be available, and all services may take longer in more remote areas