AFFILIATE PROGRAMME
About Us
What are mahabis?
Mahabis exists because somebody finally took the slipper seriously, treating it as a real design problem instead of an afterthought, and doing the work to fix it properly. Today, that means a full range of comfort footwear - indoor/ outdoor slippers, all-season shoes, breathable summer styles, and everything in between - all built with premium materials and designed to support you continuously from the first day to a year from now.Comfort, taken seriously.
How can I contact you?
To get in touch with our support team, please use our contact form here, or email us directly at help@mahabis.com. You can also contact us via social media (we’re not as quick to reply there, but we’ll do our best!) or reply to any of the emails that we send you.
Can I buy mahabis elsewhere?
The full mahabis collection is available exclusively at mahabis.com, but selected lines are now also available on Amazon UK.
Data Protection, Privacy & GDPR
mahabis are committed to protecting and respecting your privacy and data. You can check our our privacy policy here to see how we process data.If you have any concerns, or want to request the removal of your data from our systems, please contact us here.
Subscribing to our mailing list
To subscribe to our mailing list and be the first to hear about new products, promotions and news, click here and enter your email address in the box provided.You can also opt in or out at checkout when you enter your email address. New customers will receive a discount code for 10% off of their first order of mahabis products. Please note, you will not receive a discount if you have purchased from us before. You can unsubscribe at any time from the link at the bottom of any of our emails or by contacting us here.
Unsubscribing from our mailing list
To unsubscribe from our marketing list, simply click the "unsubscribe" link in the footer of the email, or contact us here.Note: You will still receive transactional or order-related emails from us if you place an order.
Sustainability Goals
Minimising our environmental impact is a consistent goal of mahabis. Not because it's part of our brand story, but because it's the right thing to do. In the last few years, we've made some big changes as we strive towards a more sustainable future:- We've been reducing our carbon footprint by productin the majority of our products in Portugal- We introduced a recycling scheme for customers to send back their worn-out pairs- We recycle any un-sellable returns that are unsuitable to go to charity- We upgraded to fully recycled packaging
Product & Care
What are mahabis?
Mahabis exists because somebody finally took the slipper seriously, treating it as a real design problem instead of an afterthought, and doing the work to fix it properly. Today, that means a full range of comfort footwear - indoor/ outdoor slippers, all-season shoes, breathable summer styles, and everything in between - all built with premium materials and designed to support you continuously from the first day to a year from now.Comfort, taken seriously.
What is the difference between mahabis styles?
Every mahabis style has its own job:- Classic: Indoor comfort, the founding proof that started it all. Home-based footwear can be as supportive, comfortable and durable as a normal shoe.- Curve: Built for messier, rougher days at home and in the garden.- Lite: Purposeful simplicity in the build, the minimalist lightweight slipper perfect for travel- Neo: The everyday, all-season shoe. Smart enough for anywhere, easy enough for every day.- Solar: Built to breathe through summer heat, without trading off support.- Dreamer Sandals: The fisherman sandal shape, rebuilt with genuine support and soft suede that moulds to the foot.- Meribel: The same discipline, applied to the coldest season.- Volare: A relaxed, easy-to-wear shoe build for enduring, everyday comfort.Each one solved something the rest of the footwear world has overlooked - no two mahabis styles are trying to do the same job.
Where are mahabis made?
Mahabis are designed in London, with production spanning our long-standing factory partner in Portugal and manufacturing partners in China (currently home to Volare, where we can produce the high-tech quality machine knits we need). All of our suppliers are Sedex-audited and comply with the Ethical Trading Initiative.
What size should I buy?
Choose your regular shoe size, as our fit is true to size. You can check out our sizing chart here. If you have wider feet or normally wear a half size, we’d recommend sizing up. If you’re between sizes, it can help to check the size of a pair of shoes you wear a lot and match to that. Sizing up shouldn’t affect the security of the fit, though this can vary between ranges. Where the fit may differ, we offer bespoke sizing advice on the product page.
Do you offer wide or narrow fits?
We don’t currently offer separate wide or narrow fittings, but mahabis are designed to work well for both. Our materials adapt to the shape of your foot over time, giving a bit more room if you have wider feet, though they won’t stretch out if your feet are narrower. If you’re between sizes or unsure, sizing up is generally a safe bet, but check for specific sizing advice on our product pages. If you require specific support for your feet too, our insoles are removable, so you can slot in your own orthotics.
How do I clean my mahabis?
It depends on the style. Lite, Classic, Curve, and Neo can be machine washed on a cold, short cycle with a gentle detergent (30 degrees or lower). Just remove the insoles first (sponge-wash these separately, but avoid soaking) and leave everything to air dry. We wouldn’t recommend doing this often, but once in a while is fine.Solar and Volare should be hand-washed with a gentle detergent and left to air dry.Leather and shearling styles like Dreamer Sandals and Meribel should be hand-brushed (or brushed with a suede brush where relevant) and spot-cleaned by hand. Please don’t machine wash or soak these!Our slipper and sneaker cleaning kit works well across the whole range if you want a simple one-stop option.
Can I wear mahabis with socks?
This is ultimately a personal choice. If you want to wear socks with your mahabis, go ahead! The neoprene heel is designed to offer comfort with a relaxed grip and heel support, but it shouldn’t affect you if you’re wearing socks. We’d advise sizing up if you plan to wear your mahabis with thick socks, otherwise, just purchase your normal shoe size.
Shipping & Delivery
Where is my order?
We'll send you a shipping confirmation email when you order is dispatched. This will include a link to track your delivery with the courier. If you have your tracking number (this will also be in the email), you can also use our on-site tracking page here.
If your tracking link isn't working, or you think something has gone wrong, please drop our team a message here.
What shipping options do you offer?
Shipping options and prices are calculated based on your shipping country. Where possible, we offer both standard and express options for you to choose from. You can see the available shipping options and charges here, and in the checkout. Unless otherwise stated, all orders are dispatched from our UK warehouse.
Will I have to pay taxes and duties on my order?
Non-UK countries may be subject to customs charges, import taxes, and duties. Due to this, during busy periods, you may see a delay in your order getting to you whilst it clears through customs. Unfortunately, we can't do anything to speed this process up. Where possible, we always offer the option to pre-pay the charges at checkout (in some cases, we pay them for you), so that you don't have to worry about it afterwards. If charges are applicable, they will be made clear in the checkout, and you should not receive further charges.
Orders & Payment
How do I place an order?
To get yourself a pair of mahabis, simply shop around the site to find your perfect pair. You can change the country & currency shown by scrolling to the bottom of the page and selecting your country.Select what colour(s) you would like and your size and then click the ‘add to cart' button.If you encounter any problems on the website or with your payment, check out our payment problem FAQ or drop us a message here.
What payment methods can I use?
We accept Visa, MasterCard, or American Express debit and credit cards (if the card has a symbol for visa or MasterCard, it should work!). You can purchase using PayPal and Apple Payments too, and if you're in the UK you can pay in three with Klarna.Customers are able to select their country to pay in their local currency. Just scroll to the bottom of any page on the website and you'll be able to select your country.We currently ship to over 190 countries, so you should be able to find the country you require. You can have confidence that your information is safe and secure too as our checkout page uses SSL.If you have any trouble checking out or selecting your preferred payment method, please drop our team a message here and they'll be happy to help!
How do I use my discount code or gift card?
You can redeem your discount or gift card by entering the code in the checkout. If you're purchasing on a mobile, or a device with a smaller screen, simply select 'show order summary' at the top of the page to add in your discount code. Please note that the welcome 10% discount will not automatically apply at checkout. When you sign up to our mailing list, you will be emailed a discount code that you need to copy and apply yourself. Discounts can not be used in conjunction with each other. Only one discount code can be used at a time and may be subject to certain conditions. You cannot use discount codes when purchasing a gift card, but you can apply discount codes when redeeming your gift card. Always check the full terms and conditions of your code. These will be supplied in any email you receive that offers a discount and they are also documented on site here. Codes will only work at mahabis.com, they are not applicable to other sites selling mahabis.
Can I change or cancel my order?
Please, pop our team a message here with your order ID (or the email you used to purchase) and we'll do our best to cancel your order.If you notice something is wrong with your order that needs changing, please send our support team a message using the link above ASAP (or simply reply to the confirmation email!) letting us know what needs updating and we'll do our best to make the change for you. Please include your order ID in the email as we can't make any changes without it.Please note that we cannot guarantee that changes can be made after the order has been accepted. Our warehouse works very quickly to get orders out, so we can't guarantee that we'll be able to catch it if they've already picked and packed your items.
I'm having a payment problem
First, please double-check that your shipping and billing details are complete and correct. If they are, try checking out using a different web browser.Common issues to look for are:1. Your billing address doesn't match the address that your card is registered to2. Have you provided all the necessary information? Check that your card details are correct. Some payment providers/ delivery carriers also require a mobile/ telephone number now, so check this isn't missing.3. Your bank is having trouble authorising the payment (this can happen for those purchasing from outisde of the UK for the first time, as we're a UK business)4. The server timed outIf you're still having issues, please let us know and we'll see how we can help.
Returns & Exchanges
How do I return my order?
You have 30 days from delivery to return your mahabis for a refund or an exchange. As long as they are unworn, unwashed, and the box is intact, we’ll be happy to take them back. Head to our returns centre with your order number and email address to get started. We also offer gift returns in the portal if you don’t have the purchase information.We’ll email you a returns label, and once we receive your return, we’ll process your refund or exchange within 10 working days. Exchanges are free for UK customers.
Something is wrong with my mahabis
If you suspect that mahabis have a defect or you have a problem that needs investigating, please drop our team a message and we'll see how we can help. This will be much quicker than going through the returns portal!Please include your order number in your message to us (which you can find in your order confirmation email and your order paperwork). If you received your mahabis as a gift (or just can't find your details), no worries, we'll do our best to track down the order for you.
Something is missing/ my order is wrong
Is an item missing from your order? If you're in the US, we'll ocassionally split your order and ship part from our US site and part from the UK. If this happens, it should be made clear in your shipping email. If you think something has been forgotten, received the wrong thing, or just want to double check, please drop our support team a message here.
