returns & refund conditions if we accept returns from your country (please see eligibility by country), you can return items within 14 days of receipt of your order. you will need to request a returns authorisation via our returns centre. once we receive your item back at our warehouse in the UK, we will process your return.
in order for us to accept your return, ensure your mahabis are unworn, unwashed and the box is still intact. please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. you are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.
refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only. if you return your whole order, we will refund the cost of the items and the cost of standard delivery; express or other non-standard shipping costs will not be refunded. if you return part of your order, the cost of the returned items will be refunded; shipping costs will not be refunded. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift wrapping or gift box added to your order.
Your statutory rights are not affected by our returns policy.
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